SUPPORT

Beach Head Desert War - PC

Hints and Tips

  • Conserve ammunition always. There is a limited amount available.
  • Be sure to read the readme.txt file for hints and gameplay tips.
  • Pay attention to target priorities. This may not seem important in early levels, but those early levels are good practice for later ones.

System Requirements

    The following is a description of the minimum system requirements for Beach Head 2002. If your system does not meet or exceed these requirements, then the game will run incorrectly, or not at all.

    • IBM PC or 100% compatible computer
    • Pentium II-350 MHz or faster processor
    • Windows 95, 98, or ME
    • 64 MB RAM
    • 90 MB available hard drive space
    • 8X or faster CD-ROM drive
    • 16 MB Direct3D-compatible video card*
    • Windows 95 or 98 compatible sound card*

* Compatible with DirectX version 8.0a or higher
Installation and Reinstallation

Installing the software is easy, to install the software, simply follow these steps:

    1. Download the Software from the link from whatever site you're in.
    2. Once downloaded a window will prompt you to install the software.
    3. Click yes.
    4. Follow the on-screen instructions.

To reinstall the software, simply follow these steps:

    1. Go to "C:\Program files\Trymedia\ActiveMARK\licenses\". This folder is created when you buy the software.
    2. Save the file(s) in this folder to a floppy disk. These are the license files.
    3. Download the software from the same site where you downloaded it the first time.
    4. Copy the license file(s) you saved on the floppy back to the folder "C:\Program files\Trymedia\ActiveMARK\licenses"
      You will have full access to the software again. If you lost your license without backing it up on a floppy you will have to renew your license.

DirectX Installation

    This game requires that Microsoft's DirectX version 8.0a be installed on your computer prior to playing the game. For more information please go to How-to FAQ

    If you do not already have DirectX version 8.0a or higher installed on your machine, or you need to reinstall for any reason, just follow these steps:

    • Get the latest drivers go to: http://www.microsoft.com/directx.
    • Download the latest driver/s
    • RIGHT click on the game icon.
    • LEFT click on "Open".
    • Double click the "DirectX" folder.
    • Once downloaded double click the Dxsetup.exe icon.
    • Follow the on-screen instructions to complete the installation.
    • Ignore any warnings you may receive by clicking on YES.
    • Restart Windows to complete the installation.

    WARNING: While DirectX 8.0a should be able to determine what version of DirectX currently resides on a system and halt the installation if it deems it to be harmful or unnecessary, you should not attempt to install DirectX 8.0a on a Windows system running a more recent version of DirectX.

    How to determine what version of DirectX you have installed on your Windows 95 or 98 system:

    1. Click Start, then Run.
    2. In the Open box, type "DXDIAG"
    3. If the DirectX Diagnostic Tool launches, you are at least running DirectX 5.0. To see what version, note the bottom line in the System Information box on the first page, "DirectX Version". Click Exit in the lower right hand corner of the window when you are finished.
    4. If you receive an error that starts with "Cannot find the file 'DXDIAG'Ö", then click OK, which should return you to Step 2. Type "DXINFO"
    5. If this launches a DXINFO program, the left-hand pane contains information about what version of DirectX is installed, with the version number in the hundredths slot of the "DirectX Version (Registry)" entry. (For example, 4.05 is DirectX 5.)
    6. If you receive the error in Step 4 again, you do not have DirectX installed on your system. Follow the directions above to install it.

Patches

    We have a patch available for Beach Head 2002 that adds limited joystick support, and addresses issues involving the game crashing when all save slots are full and the game locking up on Level 108. WARNING!: Although some of the same Beach Head 2002 issues may apply, there are no patches available for DESERT WAR yet.

Troubleshooting

    NOTE: Many of the problems our customers have with this game stem from a system using a video card with not enough Video RAM on it. Please be SURE your video card has at least 16 MB of Video RAM, or this game will not work! Contact your computer or video card manufacturer if you need help determining if your video card meets this requirement.

Installation Problems Back to Top

"The Installer starts to copy files, but then just quits to the desktop."

    Make sure that you have enough hard drive space available on your system before installing. If you don't have at least 90 Megabytes free, the game can't install.

"I receive an error message stating that I do not have enough memory to run the game."

    This will occur if the system does not have the required amount of RAM in order to run the game. Beach Head DESERT WAR requires a system with at least 64MB of RAM in order to run. You should ensure that all background applications are closed when you install, and check the rest of the system components such as the video card to make sure they also meet the minimum requirements for the game.

    To learn how to shut down all unnecessary applications, please refer to our Windows 95/98/ME/2000/XP General Troubleshooting FAQ.

"I receive an error message: 'Error Move Data Process 115'."

    This error comes up during the installation process when you a) have selected the root directory of a drive as the install point, or b) do not have enough free drive space to run the game.

    To fix this, make sure you are installing the program to an actual folder on your hard drive (or go with the suggested defaults), ensure that all background applications are closed when you install, and make sure you have the 60 MB free on your hard drive that the program requires for installation.

    To learn how to shut down all unnecessary applications, please refer to our Windows 95/98/ME/2000/XP General Troubleshooting FAQ.

"I receive an error message about a missing DDRAW.DLL, D3D.DLL, or DSOUND.DLL file."

    This is an indication that DirectX was not successfully installed. You should try reinstalling DirectX.

    To learn how to reinstall DirectX, please see the "DirectX Installation" portion of this FAQ, or to Updating Direct X.

"I receive an error message that reads "Cannot create primary surface."

    If you are receiving this error, there is a good chance your video card does not have enough memory on it to properly run this game. Beach Head 2002 requires a video card with at least 16 MB of RAM onboard in order to function properly. Please check with your video card documentation or the card's manufacturer to determine if your card meets the requirements to play the game.

    For more information on solving video problems, please see our Windows 95/98/ME/2000/XP General Troubleshooting FAQ.

Unexplained Lockups and Crashes Back to Top

"During Launch, the screen just turns black or quits back to Windows without any error message."

"The game randomly freezes, crashes, or locks up the computer."

    First, shut down all other applications that may be running on your computer. Other applications can interfere with the game's operation. For instructions on how to do this, please see our Windows 95/98/ME/2000/XP General Troubleshooting FAQ.

    If this doesn't help, then the software drivers that Windows uses to communicate with your hardware may be out of date, or incompatible with the game. Install the latest DirectX compatible drivers available for your video and sound card from the card's manufacturer. If you have already updated to the latest driver version from the manufacturer and the problem persists, you may want to see if reference drivers are available from the video chip manufacturer. Reference drivers are usually more standardized than the manufacturer's versions and may work better with a wider variety of games.

    For more information on this topic and contact information on a wide variety of hardware vendors, please see How-to FAQ.

"When all of the save slots are full, when I try to back out of the Save or Load Game screens to the Main Menu, the game crashes."

    We have a patch available that addresses this issue. Please see the "Patch" section above for more details.

"The game locks up on me when I reach Level 108. Is this as high as it goes?"

    No, there's certainly more where that came fromÖwe have a patch available on our Web site that will fix your lockup issue and allow you to play through Level 108 and beyond. Please see the "Patch" section above for more details.

Sound Problems Back to Top

"I can't hear any sound or music in the game."

    First, check your speakers to make sure that they are turned on, connected properly to the rest of the system, and that the volume controls are turned up. If they are, then check your windows volume controls by clicking on the small yellow speaker icon on your taskbar.

    If you have already tried the solutions above and still can't hear sound, then you'll need to update your sound card drivers to the latest versions available.

    For more information on updating your drivers, please see our How to Update Your Drivers.

Controller Problems Back to Top

"I can't make my joystick or game pad work with the game."

    We have a patch available that addresses this issue. Please see the "Patch" section above for more details.

DirectX and Driver Problems Back to Top

    This game uses Microsoft's DirectX for all graphics and sound effects. It cannot run properly unless DirectX version 8.0a or higher is installed on your computer. It may also exhibit problems if the video card and/or sound card in your computer are not 100% DirectX compliant.

    If this problem occurs, then you'll need to update your video and/or sound card drivers with the latest versions available from the manufacturer. For more information on this topic and contact information on a wide variety of hardware vendors, please see our How to Update Your Drivers.

Standard Troubleshooting Back to Top

"I've encountered a problem that was not mentioned in this document."

    1. REBOOT your computer after installation, especially if you needed to install or update DirectX. Several updated system files are copied to your hard drive during installation, which can't take effect until you reboot.
    2. Make sure that your system meets the minimum system requirements as listed on the box and at the top of this document. If your system does not meet or exceed the minimum requirements, it will run poorly, or not at all.
    3. Shut down all other programs that you may have running on your system before playing. Other programs can interfere with the operation of the game. For detailed instructions on shutting down all of your other applications, please see our Windows 95/98/ME/2000/XP General Troubleshooting FAQ.
    4. Make sure you have plenty of room left on your hard drive, or Windows may not have enough room for a swap file. This can cause some very strange problems. (As a general rule, make sure you have at least 100 MB free on your C: drive for your swap file.)
    5. Try uninstalling, and then re-installing the game.

E-Mail Support Back to Top

Click the Email Support button below to contact us if the above FAQ has not answered your question.